FAQ

Our Minimum Order Quantity (MOQ) is quite flexible. For each item, be it a hot tub, swim spa, or sauna, you can place an order for as few as one set. We've designed this policy to cater to a wide range of customer needs, from small to large scale orders.

Once we've received your payment or deposit, our typical delivery timeframe is between 20 to 35 days. This includes the time needed for order processing, manufacturing, and shipping. We work diligently to ensure that your hot tub, swim spa, or sauna arrives within this estimated period.

We are happy to provide samples of our hot tubs, swim spas, and saunas. However, please note that both the cost of the sample and the freight for its delivery will need to be confirmed. This way, you have the opportunity to assess our product quality and functionality firsthand before making a larger purchase.

We accept a variety of payment terms to suit your convenience. Our standard term is a T/T (Telegraphic Transfer) with a 30% deposit paid in advance, and the remaining 70% balance to be paid before delivery or against a copy of the Bill of Lading. Additionally, we also accept L/C (Letter of Credit), D/P (Documents against Payment), and Western Union. Our aim is to provide flexibility and ease in the payment process for our hot tubs, swim spas, and saunas.

5 Years for Shell Structure

2 Years for Shell Surface & Control System & Cabinet

1 Year for Equipment & Spa accessories 

 (The Filter and the Pillow is not included in the warranty)

There are numerous reasons to choose us for your hot tub, swim spa, and sauna needs:

1). Experience: As a manufacturer with over 25 years of industry experience, we have the knowledge and expertise to deliver superior products and service.

2). Variety and Customization: We offer a wide range of spa, shower room, and sauna designs. Moreover, we provide the option for customers to design their own preferred style, ensuring each product meets your unique requirements.

3). Factory Visit: To give you a closer look at our production process and quality control, we offer to pick you up for a factory visit.

4). After-Sale Service: Our commitment to you doesn't stop at purchase. We pride ourselves on providing the best after-sale service to ensure complete customer satisfaction.

5). Value for Money: With our products, you're getting high-quality at a competitive price. Plus, we ensure quick delivery times so you can start enjoying your new hot tub, swim spa, or sauna as soon as possible.

We take any potential product issue very seriously. Here's how we manage such situations:

First, we ask customers to send us photos or videos of the problem. This allows us to understand the issue better and confirm it with our supplier to prevent similar problems in the future.

Second, we arrange for replacement parts to be included in your next order. If the matter is urgent, we can expedite the process and send you the necessary parts as quickly as possible. Our goal is to resolve any issue efficiently to minimize inconvenience and ensure your continued enjoyment of our hot tubs, swim spas, and saunas.

Our principal market is in Europe, where we've established a robust customer base due to the high demand for our hot tubs, swim spas, and saunas. That said, we have a truly global reach, having successfully exported our products to over 100 countries. We continuously strive to expand and serve customers worldwide with our top-quality products.

We serve as the UK representative for the factory manufacturer. Our manufacturing facility is expansive, spanning about 50,000 square meters, where we produce our range of hot tubs, swim spas, and saunas. This direct connection with the factory enables us to offer high-quality products and ensure exceptional standards of production and service.

Absolutely, we can include your brand on the packaging. To do so, we simply require a "Logo Usage Authorization Letter" from you. This document grants us permission to use your logo on the products. This way, we can help strengthen your brand visibility and recognition every time a customer purchases one of our hot tubs, swim spas, or saunas.

Absolutely, we offer a degree of customization with our products. You have the option to select from several colors for your tub, allowing you to personalize your hot tub, swim spa, or sauna to match your preferences or existing decor. Please refer to our color options to make your choice.

The frequency of changing the paper element filter depends on your usage. If you use the tub two to three times a week, a filter can typically last up to a year. However, always ensure to check the filter periodically for any visible debris or damage, and replace it sooner if necessary to maintain the optimal performance and longevity of your hot tub, swim spa, or sauna.

The frequency of water changes in your hot tub, swim spa, or sauna can largely depend on your usage. As a rule of thumb, if you use the tub two to three times a week, it's advisable to change the water approximately once a month. However, this may vary based on factors such as the number of users, water quality, and your maintenance routine. Always ensure the water is clear, clean, and safe for use.

Absolutely, we provide an instruction manual with every hot tub, swim spa, or sauna we sell. This manual provides clear and detailed steps on how to use and maintain your product. It's designed to assist you in maximizing the longevity and enjoyment of your new purchase. If you have any further questions or require more clarification, our customer service team is also available to assist you.